Custom Orthotics has always stood behind their product. They have always treated me with kindness and dignity. Whenever there is an issue, they have repaired it right away. Friendliness is their top priority. The product is 10/10. Jim Amesbury knows his work and I would refer him and the company to anyone. I have always been treated as a number one person. I can't say enough and I find there is never any negative comments. I have been with Custom Orthotics since 1998.