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  1. Why should I pay for custom made foot orthoses (insoles) when I can buy them ready-made at the drug store?

    Answer: Custom made foot orthoses (FO's) are made specifically for an individual based on the unique medical and biomechanical requirements of the person. The ready-made insoles that are found at many different stores are made to fit everyone and are sized according to shoe size. They do not take into consideration the different foot shapes and anatomy, but are made to try and fit everyone. In some cases the ready-made insoles work well and serve an important purpose. For many people however, the unique issues that are creating problems can only be solved by a pair of custom made foot orthoses. If you have foot or leg problems, see your doctor for a proper diagnosis. Then, schedule an appointment with us and we can assess your individual needs and make a recommendation that is right for you - sometimes that recommendation includes ready made insoles or sometimes custom made foot orthoses but sometimes no intervention at all!

  2. Do foot orthoses (insoles) hurt when you first use them?

    Answer: No. The foot orthoses should not create new pain or aggravate existing pain. There is always a break-in, or transition period for anything that one puts on their body to restrain movement, however, there should be NO PAIN associated with this transition period, only an unfamiliar and therefore, for some, an uncomfortable new feeling to get used to. The mind is an amazing tool and helps us to quickly adapt to new things, this transition period should only last for a few days. If you feel any increased or new pain, or if you have any concerns or questions, you should contact your Certified Orthotist for an appointment. If the orthoses do cause pain - DO NOT WEAR THEM.

  3. How do I go about getting a brace?

    Answer: The first step to make in arranging for a brace is to Make an Appointment. The Certified Orthotist will assess you to determine the most appropriate course of action.

  4. Funding - is there funding assistance for Orthotic Devices?

    Answer: In some cases there is funding for Orthotic Devices. Some insurance policies (Employee Benefits) may provide funding or partial funding. Please check your personal policy as each policy is unique. We are vendors with the Workplace Safety and Insurance Board (WSIB), Non-Insured Health Benefit (NIHB), Greenshield and other payment agents and will bill directly in most cases. For a selected group of orthoses, The Ministry of Health Assistive Devices Program may provide partial funding for long term devices. Click here for answers from the Ontario Ministry of Health and Long-Term Care.

  5. What should I bring to my appointment?

    Answer: When you come for your first appointment, make sure you bring any information that is relevant to the reason for the appointment.

    You should bring:

    • any notes from other health care professionals such as your physiotherapist, occupational therapist, chiropractor, chiropodist
    • any test results that you may have
    • if the appointment is regarding your feet or legs, bring the shoes you most commonly wear
    • any devices that you may have worn in the past (previous foot orthoses or braces)
    • if the appointment is regarding your legs or knees, bring shorts
    • make sure that you know your insurance information
    • your schedule in the case that you need to book another appointment
    • any other information that you think may help us do our job better

    If you do have questions before your appointment, just call or email us, we are happy to help!


I just wanted to let you know - for the first time in months and months - I am able to go for a long, long walk - because my feet are not killing me anymore!!! I am not limping at work any more either!!! Thanks so much - I feel great! Even walking 8 blocks back to the car after the last appointment with them in my shoes - I could have done a tap dance all the way - the change was so drastic!
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When I saw Jim, it was for two appointments for braces he put in my shoes (that he had made recommendations about). I could walk and keep shoes on all day and I was not walking off balance. He was amazing. He took time to talk to me and explain things. My husband had gone to Jim for years for foot orthotics . I would recommend Jim to anyone.
- Ms L.M. -
I am so greatful that the heel lift for my right shoe has been so helpful. I am in less pain when I walk, I can now stand straighter, on both legs at the same time when I stand still. I should have done it a lot sooner!
- Ms. D.T -
I am a person with polio in my left leg. I 've been using Custom Orthotic Design Group Ltd. for many years. Their service is great and friendly, they know what they are doing. I am really happy with their services.
- Mr. K.N. -
Custom Orthotics has always stood behind their product. They have always treated me with kindness and dignity. Whenever there is an issue, they have repaired it right away. Friendliness is their top priority. The product is 10/10. I can't say enough and I find there is never any negative comments. I have been with Custom Orthotics since 1998.
- Mr. F.H. -
The whole process was very positive, Custom Orthotic Design Group answered all of my questions and responded to my concerns in a professional pleasant manner. I highly recommend that anyone requiring any form of custom made orthotic from a simple shoe insert to a sophisticated support such as my CROW walker consider Custom Orthotic Design Group.
- Mr. MB -
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